Shipping

Shipping Policy

Important: Please provide a valid hand phone number to facilitate in delivery arrangement.

 

Same Day Delivery

We now offer same day delivery to select cities in Klang Valley with a reasonable fee. A minimum of 3 bottles purchase is required for same day delivery service. Orders must be placed before 12:00pm and subject to our workload of the day. Please WhatsApp us at "0142253552" to enquire for the fee before ordering.

 

Courier Delivery

Our order cut-off time of the day is 12:00pm. Orders received before that will be shipped on the same working day, orders received after that will be shipped on the next working day. Our store will be closed on Saturdays, Sundays and Public Holidays. Orders placed on a Friday evening or Saturday will take longer to reach you because of weekend closure. (Please be informed that "Ship" means the day that we ship your order out to the courier and they need some time to process before your order was delivered to you, not "Delivered")

We provide free delivery to Peninsular Malaysia with orders above RM200. The shipping charges will be deducted automatically during checkout if the order exceeded the minimum purchase amount.

We will process the order once payment received. 

We will try our best to make sure orders be shipped as soon as possible but sometimes due to some foreseen circumstances the shipment might be late.

We use DHL eCommerce as our courier partner, they provide fast and reliable delivery service. You usually will receive your order on the next working day after order has been shipped. They provide Next Day Delivery to major towns in the Peninsular, for area outside DHL eCommerce delivery area, 2 - 4 working days standard delivery time frame may apply.

The above schedule is for reference only. Due to unforeseen circumstances or more than usual workload, the delivery might be delayed.

Customers will be provided with a shipment tracking number once order has been shipped. The shipment progress can be tracked from the courier's website, or directly by clicking "Track Your Shipment" link from the "Information" category at the bottom of our website.

Please be reminded that goods sold are not returnable/refundable. However:

Damaged Goods - In the unlikely event that an item damaged in delivery we will be more than happy to offer an immediate replacement. The delivery man will note any breakages at the point of delivery. Please email us immediately to inform us of any such occurence.

Please check that the delivered items match your order.

We currently do not ship to East Malaysia