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Shipping

*** Please take note that there is a change on our shipping commitment.

Our order cut-off time will be revised to 6:00pm. Orders received before this time frame will be shipped on the next working day. Orders received after this time frame will need another working day (2 working days total) to be shipped. Hence, orders that were completed after 6:00pm on Thursday will only be shipped on the following Monday.
As usual there will be no shipments on Saturday and Sunday.

Sorry for the inconvenience caused.

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*** Please be informed that there is a chance that the items which were successfully checked-out/purchased would be out of stock due to our store's stocking system flaw. If such events occurred we will process a FULL REFUND to the origin method of payment. We are deeply regret that this is out of our control.

Shipping Policy

Important: Please provide a valid hand phone number to facilitate in delivery arrangement.

We provide free delivery to Peninsular Malaysia with orders above RM200. The shipping charges will be deducted automatically during checkout if the order exceeded the minimum purchase amount.

We will process the order once payment received. 

We will try our best to make sure the orders be shipped as soon as possible but sometimes due to some foreseen circumstances the shipment might be late.

We mainly use City Link Express for their fast and reliable delivery service. You usually will receive your order on the next business day after we send out the package. They provide Next Day Delivery to major towns in the Peninsular, for area outside City Link delivery area, 2 - 4 working days standard delivery time frame may apply. 

Customers will be provided with a package tracking number. The shipment progress can be tracked from their website.

Damaged Goods - In the unlikely event that an item damaged in delivery we will be more than happy to offer an immediate replacement. The delivery man will note any breakages at the point of delivery. Please email us immediately to inform us of any such occurence.

Faulty Goods - If an item is found to be faulty we will be happy to offer a replacement or credit against your next order. Notification must be given to us within 2 working days of delivery. Please keep the offending item(s) and return to the person when making replacement.

Incorrect Goods Delivered - On very rare occasion when this occurs we offer replacement of the incorrect goods, on return of the bottle(s) in question.

Please check that the delivered items match your order.

 

We currently do not ship to East Malaysia

 


 

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